{"id":24105,"date":"2022-11-21T18:32:11","date_gmt":"2022-11-21T18:32:11","guid":{"rendered":"https:\/\/progyny.com\/?page_id=24105"},"modified":"2025-06-11T21:23:18","modified_gmt":"2025-06-11T21:23:18","slug":"progyny-member-portal","status":"publish","type":"page","link":"https:\/\/progyny.com\/progyny-member-portal\/","title":{"rendered":"Progyny Member Portal (App + Web)"},"content":{"rendered":"<section class=\"fav-block section-headline shape-none shape-position-0 sky-blue-bg type-l\">\n        <div class=\"wrapper\">\n                                    <h1>Progyny Member Portal<\/h1>\n                                        <div class=\"content h3 lexia\"><p style=\"text-align: left;\">The Progyny Member Portal and app are self-service tools where you can view your benefit details, communicate with your Progyny Care Team, pay bills, and access curated education.<\/p>\n<\/div>\n            <\/div>\n<\/section>\n\n\n<section id=\"block_63613d2e2e5e2\" class=\"fav-spacer fav-block spacer shape-none shape-position-0 desktop-0 mobile-0\">\n<\/section>\n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile key-features\" style=\"grid-template-columns:auto 25%\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading has-base-blue-color has-text-color has-h-2-font-size\">Key Features<\/h2>\n\n\n\n<ul class=\"wp-block-list has-h-4-lexia-font-size\">\n<li><strong>Review your benefit information<\/strong>: Learn more about your coverage and how the Progyny benefit works.<\/li>\n\n\n\n<li><strong>Get the support you need for your journey:<\/strong>\u202fNavigate curated resources, tools, and more across fertility and family building, pregnancy and postpartum, and\/or menopause and midlife care, if offered by your employer.<\/li>\n\n\n\n<li><strong>Communicate with your Progyny Care Team:<\/strong>&nbsp;Send a secure message or click to call to speak with your Progyny Care Team.<\/li>\n\n\n\n<li><strong>Stay up to date with your care:<\/strong> View your authorizations, track medication deliveries, and more.<\/li>\n<\/ul>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"411\" height=\"804\" src=\"http:\/\/progyny.com\/wp-content\/uploads\/2022\/11\/Progyny-App-Screen-on-Phone.png\" alt=\"Screenshot of Progyny's member app showing My Benefits, available cycles and balance\" class=\"wp-image-24125 size-full\" srcset=\"https:\/\/progyny.com\/wp-content\/uploads\/2022\/11\/Progyny-App-Screen-on-Phone.png 411w, https:\/\/progyny.com\/wp-content\/uploads\/2022\/11\/Progyny-App-Screen-on-Phone-153x300.png 153w, https:\/\/progyny.com\/wp-content\/uploads\/2022\/11\/Progyny-App-Screen-on-Phone-360x704.png 360w, https:\/\/progyny.com\/wp-content\/uploads\/2022\/11\/Progyny-App-Screen-on-Phone-320x626.png 320w, https:\/\/progyny.com\/wp-content\/uploads\/2022\/11\/Progyny-App-Screen-on-Phone-375x734.png 375w\" sizes=\"auto, (max-width: 411px) 100vw, 411px\" \/><\/figure><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"fav-block section-headline shape-none shape-position-0 app-store-color-bg type-c\">\n        <div class=\"wrapper\">\n                                    <h2 class=\"h1\">Download the Progyny App<\/h2 class=\"h1\">\n                                        <div class=\"content h3 lexia\"><p>To access the Progyny app, you must be eligible for the Progyny benefit. Please contact your Progyny Care Advocate at 888.597.5065.<\/p>\n<div style=\"display: flex; justify-content: center; align-items: center; column-gap: 26px;\">\n<div><a href=\"https:\/\/apps.apple.com\/us\/app\/progyny\/id1614698074?platform=iphone\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-24112 alignnone\" src=\"https:\/\/progyny.com\/wp-content\/uploads\/2022\/11\/Download_on_the_App_Store_Badge_US-UK_RGB_blk_092917-1.svg\" alt=\"Download on the App Store\" width=\"168\" height=\"56\" \/><\/a><\/div>\n<div><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.progyny.memberportal&amp;pli=1\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-24108 alignnone\" src=\"https:\/\/progyny.com\/wp-content\/uploads\/2022\/11\/google-play-badge.png\" alt=\"Get in on Google Play\" width=\"210\" height=\"81\" \/><\/a><\/div>\n<\/div>\n<\/div>\n            <\/div>\n<\/section>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background has-alpha-channel-opacity\" style=\"background-color:#749e19;color:#749e19\"\/>\n\n\n<section class=\"fav-block section-headline shape-none shape-position-0 faq-app-h2 type-c\">\n        <div class=\"wrapper\">\n                                    <h2 class=\"h1\">Frequently Asked Questions<\/h2 class=\"h1\">\n                                <\/div>\n<\/section>\n\n\n<section id=\"block_636290a4b4fbf\" class=\"fav-spacer fav-block spacer shape-none shape-position-0 desktop-0 mobile-0\">\n<\/section>\n\n<section id=\"block_61aa2c8fc3ad4\" class=\"fav-block faq default\"><div class=\"wrapper\">\n            <div class=\"card faq \" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <h3 class=\"q \" itemprop=\"name\">I am a new Progyny member. How can I register and login to the Member Portal and app? <span class=\"icon-down\"><\/span><\/h3>\n            <div class=\"a content h4 lexia\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>If you are eligible for the Progyny benefit, you must call your dedicated Progyny Care Advocate (PCA) to activate your benefit. During your initial onboarding call, your PCA will send you a registration email. Please call 888.597.5065 if you have any questions.<\/p>\n<\/div><\/div>\n        <\/div>\n            <div class=\"card faq \" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <h3 class=\"q \" itemprop=\"name\">Is the app available for both iOS and Android?<span class=\"icon-down\"><\/span><\/h3>\n            <div class=\"a content h4 lexia\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>Yes, the app can be found in the <a href=\"https:\/\/apps.apple.com\/us\/app\/progyny\/id1614698074?platform=iphone\" target=\"_blank\" rel=\"noopener\">Apple App Store<\/a> and in the <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.progyny.memberportal&amp;pli=1\" target=\"_blank\" rel=\"noopener\">Google Play Store<\/a>. To find it, simply search \u201cProgyny\u201d and look for the Progyny flower icon.<\/p>\n<\/div><\/div>\n        <\/div>\n            <div class=\"card faq \" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <h3 class=\"q \" itemprop=\"name\">How can I update my password?<span class=\"icon-down\"><\/span><\/h3>\n            <div class=\"a content h4 lexia\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>If you would like to update your password, you can do so via the app or web portal by clicking your profile and following the prompts.<\/p>\n<\/div><\/div>\n        <\/div>\n            <div class=\"card faq \" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <h3 class=\"q \" itemprop=\"name\">I am no longer a Progyny member but need to access my information. How can I register?<span class=\"icon-down\"><\/span><\/h3>\n            <div class=\"a content h4 lexia\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>If you have not received an email from Progyny to register, please call Progyny at 888.597.5065 for further support.<\/p>\n<\/div><\/div>\n        <\/div>\n            <div class=\"card faq \" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                        <h3 class=\"q \" itemprop=\"name\">I have a question about the app and\/or would like to share feedback. How can I get in touch?<span class=\"icon-down\"><\/span><\/h3>\n            <div class=\"a content h4 lexia\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>If you are experiencing any issues and didn\u2019t find the answer to your question above, please reach out to your dedicated Progyny Care Advocate.<\/p>\n<\/div><\/div>\n        <\/div>\n    <\/div>\n<script>\nvar faqs = document.querySelectorAll('#block_61aa2c8fc3ad4 .faq');\nfaqs.forEach(item => {\n    item.querySelector('.q').addEventListener('click', function(event) {\n        console.log('zzz');\n        faqs.forEach(faq => {\n            if(faq.contains(event.target)) {\n                faq.classList.toggle('active');\n            } else {\n                faq.classList.remove('active');\n            }\n        });\n    });\n});\n<\/script><\/section>\n\n\n<div class=\"wp-block-group app-end-text\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-h-4-lexia-font-size wp-block-paragraph\"><em>View our <a href=\"https:\/\/progyny.com\/accessibility\/\">accessibility statement<\/a> and <a href=\"https:\/\/progyny.com\/notice-of-nondiscrimination\/\">notice of nondiscrimination<\/a> for more information.<\/em><\/p>\n<\/div><\/div>\n\n\n<section id=\"block_6362b40691558\" class=\"fav-block title-link\">    <div class=\"wrapper\">\n        <h4 class=\"title h4\"><\/h4>\n            <\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>View our accessibility statement and notice of nondiscrimination for more information.<\/p>\n","protected":false},"author":45,"featured_media":24128,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24105","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - 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